FAQ

CONTACT

You can contact us on our Facebook page or simply click the button on the bottom right side of any page of jazzyboo.com.au and you can contact us through Facebook there.

For important queries regarding returns we recommend that you shoot us an email contact@jazzyboo.com.au

ACCOUNTS

1. Click “Register

2.Enter your first name

3. Enter your last name

4. Enter your email address

5. All done!.

Not at all! You don’t need to create an account to order! Although, customers do have the option to make an account if they would like to save their shipping info for next time!

PRODUCTS

To choose the correct size for you pup, visit our Size Charts page.

EXCHANGES

We are unfortunately unable to accept product exchanges. If you have purchased the wrong size, you will still need to do the Returns process and purchase the correct size on a separate order and return the item as per our Returns and Refunds Policy.

ORDERS

Because we aim to process and ship your order within 24-72 hours of it being placed, it may not be possible to change or cancel your order. Please email us at contact@jazzyboo.com.au as soon as possible and we will do our best to accommodate your change or cancellation. Please note it is not possible to change or cancel an order that has already been processed and dispatched. In this case please refer to our Returns and Refunds policy.

Before contacting us, please make sure you have allowed enough time for your order to arrive. Domestic deliveries range from between 3-10 business days (interstate and remote deliveries may be longer) and international deliveries can take between 10-25 business days. Please be aware that in busy periods, these time-frames may not be able to be met by the postal carriers we use. You can check the delivery status of your order, by checking the tracking information in your shipping confirmation email.

An email will be sent to you when your order is shipped with the applicable tracking number(s). If you have an account you can login to view your order details. If you can’t locate your tracking number feel free to contact us.

SHIPPING

We aim to process and ship all orders within 24-72 business hours of being placed.

We currently ship to Australia, US, Canada, NZ, Ireland and Uk.

JazzyBoo is based in Melbourne Australia!

ABOUT JAZZYBOO

Yes! It’s called “Jazzy Points.”

As a way to thank our awesome customers we have set up a loyalty program so you can earn as you shop. Every purchase made as a Jazzy Points member earns you points, and there are different ways to build your Jazzy Points for a discount on future shops with JazzyBoo!

Sign up and you’ll earn 50 Jazzy Points

Like us on Facebook and you’ll earn 100 Jazzy Points

Follow us on instagram and you’ll earn 150 Jazzy Points

Earn 3 Jazzy Points for every $1 spent

Please sign up to take advantage of this membership and don’t let those points go to waste! (Please note: customers who are not signed up to the Jazzy Points program will not receive points and cannot be credited after a purchase has been made prior to signing up.

To collect your points, simply sign in to your JazzyBoo account or sign in at checkout!

We are doing our best to make sure that our packaging is adorable but most importantly, responsible & kind to the environment! Currently we use eco friendly/biodegradable mailers which can be composted at home! Please consider reusing whatever you can! Here is a list of what can be reused, recycled and composted below.

• Mailers - Biodegradable & Compostable

• Tissue paper - biodegradable

• Kraft box - Reusable & Recyclable

• Kraft Shredded Paper Filler -  reusable, biodegradable, compostable and recyclable.

Just separate the stickers and tape from the packaging and you’re good to go!

RETURNS

You can check out our Returns and Refunds Policy here.

Unfortunately we cannot be held liable for any items that are affected by wear and tear, chewing or scratching. Our items are not handmade therefore we are unable to repair damaged items. Please be sure to supervise your pet at all times and do not leave them unattended with any items that they may be able to damage. Our products are made with high quality materials, however they are not indestructible. JazzyBoo do not assume any responsibility for any damage or injuries that occur during the use or misuse of our products. Please ensure that all items are inspected prior to use.

If we have sent you the wrong item or your item is faulty/damaged we will happily cover the cost of return shipping. If you’ve changed your mind or purchased the wrong size, shipping will be at the customers expense. Please see our Returns and Refunds Policy for more info!

Since you must cover the shipping charges to get the product back to us you can choose whatever carrier you want. Please note that if you want the item to actually arrive to us we'd strongly suggest that you obtain a TRACKING NUMBER so the item can be traced. We are not responsible for a product that never makes its way back to us.

(please visit our Returns and Refunds Policy to get more info)

We are sorry to hear that. But you are in luck if you return any items, that meet our Returns and Refunds Policy requirements and are within 30 days of receiving your item(s). Within this time-frame we are able to process a refund; and you can re-purchase in the correct size. We unfortunately are unable to accept exchanges. We recommend checking out our Returns and Refunds Policy and send an email to contact@jazzyboo.com.au if you have any unanswered questions.

JazzyBoo will refund the value of your item (via the original form of payment) within 14 days of receiving and accepting the returned item in the same condition in which it was shipped.

• Original shipping and handling charges are non-refundable unless the item is faulty.

• All returns must be sent back with a completed Returns Form & a copy of your invoice inside the parcel. 

• Please allow 2-3 weeks from the time the item has been sent back to us, for all returns to be receipted and refunds to be issued.

• We do not refund sale items for a change of mind or incorrect sizing.

PAYMENT OPTIONS

We currently accept payments made via the following methods:

VISA, MASTERCARD, PAYPAL, AMERICAN EXPRESS, SHOP PAY, Apple Pay and GOOGLE PAY.

Yes! We do have AfterPay as a convenient payment option. We are looking further into having zipPay as another payment option in the future!